Available shipping methods and charges are calculated in the shopping cart and checkout based on the delivery address, parcel size, weight and available carrier services.

Some oversized, heavy or remote-area deliveries may require an individually confirmed freight charge. If the checkout rate does not cover the actual carrier cost, we will contact you before dispatch. No additional freight charge will be applied without your approval.

Most products shown as in stock are dispatched within 1–3 business days unless a different dispatch estimate is displayed on the product page.

Products marked with an availability estimate such as 7–14 days are available from a supplier or incoming shipment but may not be ready for immediate dispatch. These timeframes are estimates rather than guaranteed delivery dates.

If a part is required urgently, please contact us before ordering so we can confirm current availability and the likely dispatch timeframe.

PO Boxes and Parcel Lockers may not be available for products sent by courier, freight carrier or bulky-goods service. The shipping options shown during checkout will depend on the delivery address and products in the order.

Please provide a complete and accurate address, including the business name, unit number and any access information where applicable.

Some courier and bulky-freight deliveries require a signature. For valuable, oversized or bulky deliveries, we recommend using an address that is attended during normal business hours.

If no one is available and Authority to Leave has not been provided, the carrier may leave a collection card or electronic notification, redirect the parcel to a depot or collection point, or charge a fee for another delivery attempt.

Carrier procedures vary, so follow the instructions shown in the tracking information.

If Authority to Leave is selected, the carrier may leave the parcel at the delivery address without obtaining a signature, provided the driver considers that a suitable location is available.

Only select Authority to Leave where the property has a secure and weather-protected location. For valuable orders or locations accessible to the public, we recommend requiring a signature.

If tracking shows that an order has been delivered but you cannot locate it, check the delivery area and contact the carrier first. You can also contact our team if further assistance is required.

Where possible, products will be combined into one shipment.

An order may be split when products are dispatched from different locations, have different availability dates or require different freight services. If an order is split, separate tracking details will be provided for each shipment.

Please inspect the parcel and products as soon as reasonably possible after delivery.

If an item appears to have been damaged during transport, please contact us as soon as possible, ideally within 48 hours, and provide:

• your order number;
• photographs of the damaged product;
• photographs of the external and internal packaging;
• photographs of the shipping label; and
• a brief description of the damage.

Please retain the product and all packaging while the delivery is being assessed. The request to notify us promptly does not limit any rights that may apply under Australian Consumer Law.

Check the delivered products against the order confirmation or invoice before installation.

If the wrong item has been supplied or part of the order is missing, please contact us with your order number and photographs of the products received. We will review the order and arrange the appropriate next step.

Dispatch and delivery estimates can be affected by stock availability, supplier delays, weather events, carrier congestion, regional access and other circumstances outside normal delivery operations.

We will provide updated information where we become aware of a significant delay affecting your order. Carrier tracking remains the best source of information once a parcel has entered the freight network.